Refund Policy

IceCream Refund Policy

Thank you for choosing ICE Cream Vison Tool by T-Shaped People. We are committed to providing you with high-quality services and ensuring your satisfaction. However, we understand that issues may arise, and this Refund Policy outlines the terms and conditions for requesting and processing refunds for our services.

1. Refund Eligibility

1.1 General Conditions

Refunds are generally not available once credits or subscriptions have been assigned to your account. However, the following exceptions apply:

  • Technical Errors: If there are technical issues with the tool or service that prevent you from using your assigned credits effectively, you may be eligible for a refund.
  • Payment Gateway Failures: If a payment fails due to technical reasons and credits are not assigned to your account, you may request a refund or manual crediting of the amount.

1.2 Non-Refundable Situations

  • Change of mind after credits or subscriptions have been assigned.
  • User misuse of the tool resulting in unsatisfactory outcomes.
  • Expired or unused credits beyond their validity period.

2. Refund Process

2.1 Steps to Request a Refund

To request a refund, please contact our support team via [insert email address or phone number] and provide the following details:

  • Your full name and contact information.
  • Reason for the refund request.
  • Proof of payment (e.g., transaction ID or receipt).
  • Details of the issue (e.g., screenshots or error messages if applicable).

2.2 Review and Response

  • Once we receive your refund request, our team will review it within 7 working days and respond with further instructions.
  • If approved, refunds will be processed through the original payment method.

2.3 Processing Time

Please note that refunds may take 5-10 business days to appear in your account, depending on your payment provider or bank's processing time.

3. Exceptions

3.1 Situations Not Eligible for Refund

  • Change of Mind: Refunds will not be issued if you decide to discontinue using the service after credits have been assigned or the subscription period has started.
  • Missed Opportunities: Refunds will not be issued for unused credits, missed deadlines, or failure to take advantage of the service.

3.2 Alternative Solutions

In certain cases, we may provide credits or alternative resolutions instead of a refund at our sole discretion.

4. Contact Us

If you have questions, concerns, or requests regarding this Refund Policy or the refund process, please contact us at:

  • Email: info@tshaped.in

  • Mailing Address:

T-Shaped People

Room number 60/49 E,

JC CHAMBERS,

Panampally Nagar,

Ernakulam,

India, 682036.

5. Additional Terms

This Refund Policy is part of our broader Terms and Conditions and Privacy Policy. By using our services, you agree to this Refund Policy.

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